1. Who We Are
Resvier Motorcycles (“we”, “our”, “us”) operates the website https://resviermotorcycles.com and provides motorcycle servicing, parts, and repairs at our workshop located at 3A Moselle Place, Tottenham, London N17 8DG.
We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
2. What Information We Collect
We may collect and process the following data about you:
Identity Data: Name, title, and contact details (phone number, email address, postal address).
Vehicle Data: Registration number, make, model, mileage, and service/repair history of your motorcycle.
Technical Data: Internet Protocol (IP) address, browser type, and operating system if you visit our website.
Enquiry Data: Any information you provide to us via phone, email, WhatsApp, or our contact forms when making an enquiry or booking a service.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
To perform a contract: To carry out the servicing, repair, or supply of parts you have requested from us.
To comply with a legal obligation: We are required by law to keep certain records (such as proof of ownership for vehicles and financial transaction records for HMRC).
For our legitimate interests: To contact you regarding the progress of your repair, to follow up on your satisfaction, or to notify you about upcoming service reminders for your motorcycle.
4. How We Store and Protect Your Data
We store your data securely on protected, password-restricted systems.
Your physical vehicle records and service logs are kept in a secure, locked office within our workshop.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Who We Share Your Data With
We may share your data with third parties only where strictly necessary:
Accident Management: As a McAMS approved dealer, if you use our accident management service, we may share your details with Direct Accident Management Ltd (FCA regulated) to process your claim and recovery.
Service Providers: We may use third-party software to send you email updates or SMS reminders regarding your booking. These providers are contractually obligated to keep your data secure and confidential.
Legal Authorities: We may disclose your data if we are legally required to do so by UK law enforcement or regulatory bodies.
6. How Long We Keep Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Typically, this means we keep your service records for a period of 6 years to comply with HMRC tax and accounting regulations. After this period, your digital and physical data will be securely deleted or destroyed.
7. Your Rights (UK GDPR)
Under data protection law, you have rights including:
The right to access – You can request a copy of the information we hold about you.
The right to rectification – You can ask us to correct any inaccurate information.
The right to erasure – You can ask us to delete your data (though this may not apply if we have a legal obligation to keep it, such as for tax records).
The right to restrict processing – You can ask us to stop using your data in certain ways.
The right to data portability – You can ask us to transfer your data to another organisation.
To exercise any of these rights, please contact us using the details in Section 9.
8. Cookies
Our website may use cookies to improve your browsing experience and to understand how visitors interact with our site. You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our website may become inaccessible or not function properly.
9. Contact Us
If you have any questions about this privacy policy, or if you wish to exercise your data rights, please contact us:
Resvier Motorcycles
3A Moselle Place, Tottenham, London N17 8DG
Phone: 07902 331054
Email: resviermotorcycles@gmail.com